Service System

       Changsha HengAn Engineering Technology Co., Ltd. is the general contractor of refractory engineering system, with a variety of refractory material general contractor qualifications, can provide program design, product research and development, quality manufacturing, engineering construction, oven service, long-term maintenance and diagnostic consulting services. At the same time, as a national high-tech enterprise, Changsha HengAn Engineering Technology Co., Ltd. has the following senior level of service capabilities:

        In order to better serve the needs of customers, our company takes "thoughtful service, reliable product quality" as the purpose, to provide you with a full range of 360 degrees worry-free service from pre-sale to after-sales, and makes the following commitments to customers:

1. Pre-sale Service:

①Provide free technical advice, technical exchanges, industrial development and market analysis;

② Provide free technical training, problem diagnosis and analysis, and deal with deviation problems related to drawings and technical indicators;

③ Set up a project team and send full-time business personnel for one-to-one communication services;

④ Provide refractories technology optimization scheme for each part of cement kiln.

2. In-sale Service:

①To provide customers with transportation, accommodation, transportation, medical and other aspects of supervision and acceptance personnel;

② To provide customers with pre-production test product process plan and test product physical and chemical indicators;

③ In strict accordance with the requirements of ISO9001 quality management system to provide customers with product process management files;

④ Provide customers with internal inspection reports of batch products;

⑤ According to customer requirements, the most convenient mode of transportation is adopted, and the goods are delivered to the customer's designated place on time;

⑥ According to customer needs, provide brick allocation scheme, size scheme and demand calculation, greatly reduce the amount of labor and labor intensity of customers, reduce material waste and inventory pressure;

⑦ Before delivery, the delivery time, cargo list, train number, car number and the mobile phone number of the passenger will be sent to the relevant personnel of the customer 12 hours in advance, so that customers can timely grasp the delivery information and the planning of loading and unloading work;

⑧ Ensure that the packing marks are clarity, and the items are filled in completely without missing items; The packing box has complete accessories, including the list of goods, quality inspection certificate, masonry and use instructions and other relevant information;

⑨ Emergency measures: emergency supply 48 hours to the factory, due to our reasons caused by the damage of the goods, timely reissue, due to our reasons caused by the process of goods, free of charge, and help customers deal with inventory products;

⑩ During the construction period, our company dispatched professional technicians to the construction site for on-site technical guidance, to provide solutions to problems in the construction process, and timely record.

3.After-sale Service:

① During the use of materials, our company will track and understand their use in time, and collect and summarize other similar furnace types for comparative evaluation, and timely feedback the evaluation results to customers, so that customers can improve in time.

② If there is a quality objection in the use of materials, our company will send professional technical personnel to the customer site within 48 hours after receiving customer feedback information to analyze and deal with the objection. If there are material quality problems, our company will replace, deploy or reorganize production in time according to the specific situation and customer opinions.

4. Other Commitments:

① Supply in strict accordance with the contract period, if the supply can not be on time, willing to bear the responsibility;

② Strictly implement the ISO9001 quality management system standards, resolutely do not let a piece of unqualified products factory, fully meet the quality requirements of customers;

③ If the service personnel dispatched to the scene can not meet the requirements of customers, our company unconditionally gives adjustment until customer satisfaction.

5. Marketing Strategy:

Establish a brand with quality and go global with service. To meet customer needs as the duty, to optimize customer service for the pursuit, to enhance customer value for the purpose. Our quality policy: "Only genuine and rejected products, no defective products".

6. Service Outlets:

Domestic Service Outlets

Beijing, Tianjin, Henan, Wuhan, Changsha, Taiyuan, Shijiazhuang, Jinan, Fuzhou, Chengdu, Xi an, Kunming, Shenyang, Changchun, Harbin, etc.

International Service Outlets

Iraq, Uzbekistan, Indonesia, Ukraine, Spain, Kenya, Syria, India, etc.